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Issuing Authorities

The following agencies shall be the Issuing Authorities of the Safety Seal

Issuing Authority Establishments Complaint Hotline/s
Department of the Interior and Local Government (DILG)/Philippine National Police (PNP)
  • City Halls, Municipal Halls, Provincial Capitols
  • All other Local Government Unit facilities and buildings
  • Police Camps and Stations
  • Bureau of Fire Protection Offices and Fire Stations
  • Provincial/District/City Jails
  • Barangay halls and other barangay facilities
  • All other public establishments not covered by the other Issuing Agencies
Public Assistance and Complaints Center
Telephone: (892) 50343 | (892) 51144
Globe: (0927) 422 6300
Smart: (0931) 384 9272
Local Government Unit (City or Municipality)
  • Malls
  • Wet markets
  • Other retail stores
  • Restaurants outside Hotels/Resorts
  • Fast food, Eateries, Coffeeshops, etc.
  • Banks, money changers, pawnshops, remittance centers
  • Car wash
  • Laundry service centers
  • Art galleries, libraries, museums, zoo
  • Sports centers
  • Tutorial, Testing, and Review Centers
  • Gyms
  • Spas
  • Cinemas
  • Arcades
  • All other private establishments
Public Assistance and Complaints Desk (PACD)
Department of Labor and Employment
  • Manufacturing
  • Construction sites
  • Utilities (Electric, Water, Gas, Air conditioning Supply, Sewerage, Waste Management)
  • Information and Communication companies (Private Publication, News, Movie Production, TV and Radio Companies)
  • Warehouses
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Department of Tourism
  • Primary Tourism Enterprises
    • Accommodation Establishments (Hotels, Resorts, Apartment Hotels, and other Accredited Accommodation Establishments)
    • Travel and Tour Services
    • Meetings, Incentives, Conferences & Events (MICE) Venues/Facilities
  • Restaurants inside Hotels/Resorts
feedback@tourism.gov.ph or DOT Hotline (1-386)
Department of Trade and Industry
  • Groceries, supermarkets, membership shopping clubs
  • Convenience stores
  • Construction supply/ hardware stores
  • Logistics Service Providers (outlets)
  • Barbershops and Salons
  • Service and Repair Shops
DTI Direct (1-384)

The public may report non-compliance by establishments and businesses granted the Safety Seal to the provided hotlines by the concerned Issuing Authority.